KNOXVILLE, TN (WLAF) – Novatech is reassuring its employees and customers this afternoon that it has a comprehensive business continuity plan in place in light of the Coronavirus pandemic.

As we continue to monitor the Coronavirus (COVID-19) developments closely, the health and well-being of our employees and our customers is of utmost importance to us. We want to assure you that Novatech has a thorough and comprehensive business continuity plan in place to protect our employees, our customers and our business.
The Novatech leadership team would like to highlight a few strategies we have put in place to protect our employees and customers.
What We’re Doing:
– Onsite Service Calls
Novatech onsite Customer Service personnel are following a disinfecting routine on every service visit that includes disinfecting your equipment upon arrival and after repairs are complete. Our Technicians are wearing disposable gloves to minimize exposure and have been instructed to wash their hands between every service call.
– Supply Shipments
Our internal team that packages supplies (toner, waste containers, etc.) for shipment are wearing gloves and are cleaning our facilities multiple times per day. We have also adopted the recommendation for social distancing and are running shifts with smaller teams along with mandating that all non-essential facility visits be halted.
– Remote Service Call Support
We have expanded our remote Customer Support capabilities. If you prefer our team not to visit your place of business please email us at customerservice@novatech.net  or call us at 1.800.264.0637.
Services include; advanced triage for part determination or Client remediation, IT support and collaboration between your primary Field Technician and our Customer Care representatives.
– Connect with Printfleet, meter reporting made easy
Novatech provides its customers with an encrypted industry compliant “NSight Print Intelligence” software that collects printer and copier metrics used to automatically collect meters, supplies fulfillment and provides fleet recommendations. Best of all it is FREE OF CHARGE.
For more Information please visit
– Electronically order supplies, report your meters, or make a payment
With Novatech’s e-Info Customer Service Center, you can easily:
Request Service
Order supplies for your contracted equipment
Report your meters that are not automatically reporting to us
Pay open invoices by credit card
Sign up for ACH
The e-Info Customer Service Center is located at:
– Remote Office Support
Novatech has reviewed free and low-cost solutions for quick telecommuting such as Chrome Remote Desktop and Splashtop. These solutions give your users the freedom to self-implement and work from home in a matter of minutes. These remote-control solutions are secure, require no firewall reconfigurations, and are intuitive to use.
For more Information:
Ongoing Measures:
We are conducting daily updates to reinforce the importance of our new way to work and remind employees that if they or a member of their household have been exposed or have any symptoms, they need to stay home. These steps are part of an intentional and well-executed plan and will ensure good business is possible in difficult times.
As new information becomes available, management is ready to respond swiftly and appropriately. While the circumstances continue to change and we modify our operations as necessary, we thank you for your patience and cooperation. Please be assured we are committed to taking care of our customers and employees. (WLAF NEWS PUBLISHED – 03/24/2020-2:30PM)

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